August 17, 2022
Lancaster County Government Center
150 N Queen Street
Lancaster, PA 17603
Webinar: Dealing With Difficult Issues
Wednesday, August 17, 2022
Topics of webinars do not necessarily reflect the views of Lancaster County Planning or the County of Lancaster.
This webinar is part of Penn State's Land Use Webinar series.
Increasingly local governments and communities are managing contentious and rapidly changing issues. Managing these issues effectively while building trust, increasing community support and commitment, and reaching the best possible decisions are challenges all communities face.
In today's information world, public policies and decisions are increasingly subject to citizen scrutiny and all too frequently, conflict. Controversies can arise overnight, often based on partial or inaccurate information. This webinar will show how to be proactive when dealing with controversial issues and difficult behavior. Participants will learn how to facilitate community discussions in a way that fosters broad and effective participation, greater acceptance, and consensus in decision-making.