Increasingly local governments and communities are managing contentious and rapidly changing issues. Managing these issues effectively while building trust, increasing community support and commitment, and reaching the best possible decisions are challenges all communities face.

In today's information world, public policies and decisions are increasingly subject to citizen scrutiny and all too frequently, conflict. Controversies can arise overnight, often based on partial or inaccurate information. This webinar will show how to be proactive when dealing with controversial issues and difficult behavior. Participants will learn how to facilitate community discussions in a way that fosters broad and effective participation, greater acceptance, and consensus in decision-making.